Call our patient or customer by his or her preferred name.
We recognize and respect the worth of the individual.
Introduce yourself to the patient and explain your role in his or her care today.
We believe in and practice open communication.
Sit at the bedside for five minutes each shift to review care and desired outcomes.
Every voice counts and everyone's input is valued.
Discuss procedures, progresses and services with our patient or customer that will occur to attain desired outcome.
Every voice counts and everyone's input is valued.
Use touch appropriately: handshake, pat on the arm, eye contact, tone of voice and phone courtesy.
We treat each other and those we serve with compassion and caring.
Exceptional Customer Service
Take the time to be polite and friendly. Break the ice, make eye contact, smile, say hello, introduce yourself, call people by name and extend a few words of concern.
Sound positive, be helpful and listen carefully when communicating in person or on the telephone.
Look your best everyday and wear your name tag so others can easily determine who you are and where you work.
Respect a patient's physical privacy and bubble of space and their personal confidentiality.
Show consideration for patients by keeping noise levels low and create a quiet healing environment.
Listen carefully and openly to customer concerns and complaints and initiate the "next steps" to solve a problem.
