For visitors at HCA HealthONE Aurora
Visiting our hospital
If you're visiting a patient, we want your experience to be as pleasant as possible. Learn more about our visitor services and policies, including guest Wi-Fi access, community partnerships and other available resources, at HCA HealthONE Aurora.
Important visitor information
Our goal is to provide a safe, quiet, healing environment for our patients so that they can recover from their illness or injury.
Hospital hours
The main entrance is open daily from 5:00am to 8:00pm.
After hours (8:00pm to 5:00am), please enter the hospital through the emergency department entrance.
Visiting hours
For most patient areas, visiting hours are from 11:00am to 8:30pm.
Parents may visit their children in the pediatrics unit at any time, and siblings are welcome on the labor and delivery unit. Please check with your nurse for specific visiting policies on a given floor.
Quiet hours
We observe daily quiet hours from 2:00pm to 4:00pm. Thank you for helping us create a healing environment.
Safety regulations
For the safety of our patients, staff and you, our visitors, we have enacted the following safety regulations to eliminate the spread of disease.
- At times you may be asked to leave your loved one's room for procedures or treatments and if so, you must return to the waiting room and wait for staff to call you back
- Critical care visitation is limited to immediate family members only
- If your loved one needs to be placed in isolation, you will be required to wear isolation attire every time you enter the room, including a gown, gloves and mask
- Maintain patient privacy by staying in the room with your family member while visiting, and use the nurse call light if you would like to speak with medical personnel
- Many families share the waiting room, so please limit the number of family members in this area to help keep a peaceful, clean environment
- Only staff may use the kitchen, so please use the call light to let us know of any needs
- Our patients are healing and need to rest, so please keep voices low in both the patient and waiting rooms
- Please limit cell phone use in order to limit distractions in the patient care area
- Please wash your hands upon entering and leaving the patient's room
- Restrooms are located outside the ICU, so please o not use the restrooms in your loved one's room
- There is no overnight sleeping in the waiting area and no sleeping on the floor
- You may not enter a patient room if you have a cold or other potentially contagious ailment
Intensive Care Unit (ICU) visitor guidelines
We have also instituted certain policies that are exclusive to our ICU. These include:
- ICU visiting hours are 6:00am to 8:00pm.
- No more than 2 visitors per patient are allowed at one time.
- One support person for patients with disabilities or impairments warranting assistance.
- No children under 12 years of age are allowed in the Intensive Care Unit.
- Visitors with cold or flu symptoms are not allowed to enter the facility.
- No visitors are allowed in high-risk patient care areas.
ICU phone numbers
Our ICU rooms are separated into pods. If you need to contact your loved one's room, their patient advocate or the Director of Critical Care, the phone numbers are listed below:
- Pod A (rooms 1-4) — (303) 695-2716
- Pod B (rooms 5-11) — (303) 695-2629
- Pod C (rooms 12-17) — (303) 695-2623
- Pod D (rooms 18-26) — (303) 695-2661
- Pod F (30's side; rooms 35-40) — (303) 368-2390
- Pod F (50's side; rooms 53-58) — (303) 368-2320
- Director of Critical Care — (303) 695-2741
- Patient advocate — (303) 873-5988
Dining information
For your convenience, we have several dining options, including numerous waiting room vending options throughout the hospital, Melina's Cafe in our front lobby, as well as our main cafeteria.
Main cafeteria hours
HCA HealthONE Aurora's cafeteria is open Monday - Friday:
- Breakfast: 7:00am-10:00am
- Lunch: 11:00am-2:00pm
Our grab-and-go Micro Market offers healthy, fresh meal options, drinks, snacks and frozen items. The market is open to patients and visitors daily from 8:00am to 8:00pm.
Melina's Cafe hours
Melina's Cafe is located in our front lobby and operates the following hours:
- Monday through Friday — 6:00am to 9:00pm
- Saturday and Sunday — 9:00am to 7:00pm
Parking
HCA HealthONE Aurora
Free self-parking is available in the surface lot in front of the main entrance, the parking garage, and the parking lots north of the parking garage. Patient drop-off and pick-up is available at the main entrance. Complimentary valet parking is also available at Aurora Hospital from 8:00am – 4:00pm
HCA HealthONE Centennial
Free parking is available in all of the surface lots surrounding the facility at all times.
HealthONE Mental Health & Wellness Center
Free parking is available in all of the surface lots surrounding the facility at all times.
Contacting a patient
If you would like to contact a patient staying in our hospital, we have several options for you to do so.
Contact by phone
If you would like to contact a patient by phone, please call (303) 695-2600 and give the operator the patient's name and room number.
Mail deliveries
For mail deliveries, please send items to the address below:
[Patient Name], [Room Number]
c/o HCA HealthONE Aurora
1501 S Potomac St
Aurora, CO 80012