Note: If you have financial issues or questions, please call (866) 475-7872.

To improve your patient experience, it is important that we provide prompt responses to your concerns.

  • We encourage our patients to contact staff who are caring for you or call the hospital operator by pressing “0” and asking for the Director of the department providing your care or our Patient Advocate.
  • Our Patient Advocate is available by calling (720) 225-1285 between 7:30am and 4pm Monday through Friday. A Nursing Supervisor may be contacted after hours or on weekends by pressing “0” for the operator from your room.
  • Patients may also contact the Health Facilities Division of the Colorado Department of Public Health and Environment directly regardless of whether you first used our complaint and grievance process.

Contacts:

Tammy Garcia, Patient Advocate (720) 225-1285

Quality Improvement Organization (QIO)

KEPRO (844) 430-9504

Colorado Department of Health

(303) 692-2827 or Cdphe.hfdintake@states.co.us

Department of Regulatory Agencies

(303) 894-7855

The Joint Commission

Office of Quality and Patient Safety
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Phone: 1-800-994-6610
Email:complaint@jointcommission.org

Online complaint form:

https://www.jointcommission.org/report_a_complaint.aspx

HCA Ethics Line:

1-800-455-1996

To report a concern regarding discrimination in access to services, please contact:
Jim Ritchey. VP HR, Equity Compliance Coordinator (ECC)
10101 RidgeGate Parkway Lone Tree, CO 80124
Phone: (720) 225-1020
Fax: (720) 225-1029
Email: Jim.Ritchey@HealthONEcares.com

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Jim Ritchey, VP HR. ECC is available to help you.

U.S. Department of Health and Human Services

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office of Civil Rights Complaint Portal, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 1-800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.