Note: If you have financial issues or questions, please call (866) 475-7872.
To improve your patient experience, it is important that we provide prompt responses to your concerns.
- We encourage our patients to contact staff who are caring for you or call the hospital operator by pressing “0” and asking for the Director of the department providing your care or our Patient Advocate.
- Our Patient Advocate is available by calling (720) 225-1285 between 7:30am and 4pm Monday through Friday. A Nursing Supervisor may be contacted after hours or on weekends by pressing “0” for the operator from your room.
- Patients may also contact the Health Facilities Division of the Colorado Department of Public Health and Environment directly regardless of whether you first used our complaint and grievance process.
Tammy Garcia, Patient Advocate (720) 225-1285
Quality Improvement Organization (QIO)
KEPRO (844) 430-9504
Colorado Department of Health
Department of Regulatory Agencies
The Joint Commission
HCA Ethics Line:(800) 455-1996
To report a concern regarding discrimination in access to services, please contact:
Jorie Matijevich, VP Human Resources, Equity Compliance Coordinator (ECC)
10101 RidgeGate Parkway Lone Tree, CO 80124
Phone: (720) 225-1026
Fax: (720) 225-1029
Email Jorie Matijevich
You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Jorie Matijevich, VP Human Resources, ECC. ECC is available to help you.
U.S. Department of Health and Human Services
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office of Civil Rights Complaint Portal, or by mail or phone at:
Complaint forms are available on the HHS website.