Complaints and grievances

HealthONE wants to ensure you are informed of our hospitals' complaint and grievance procedure and whom to contact to file a concern, complaint or grievance. We are committed to ensuring our hospitals and other medical facilities:

• Provide a fair, fast, and objective review of complaints
• Will follow the Complaint and Grievance Policy and Procedure

Note: If you have financial issues or questions, please see the following links for the hospital's contact:

• Centennial Medical Center
• The Medical Center of Aurora
• North Suburban Medical Center
• Presbyterian/St. Luke's Medical Center
• Rocky Mountain Hospital for Children at Presbyterian/St. Luke's Medical Center
• Rose Medical Center
• Sky Ridge Medical Center
• Spalding Rehabilitation Hospital
• Swedish Medical Center
• Swedish Southwest ER

In order to improve your patient experience, it is important to provide prompt responses to your concerns. HealthONE hospitals and other medical facility encourage patients to contact appropriate staff who are caring for you or contact the respective hospital's:

• Patient Representative
• Department Manager of the department providing your care

You may also contact the Health Facilities Division of the Colorado Department of Public Health and Environment directly regardless of whether you first used the hospital’s complaint and grievance process.

Colorado Department of Public Health and Environment
4300 Cherry Creek Drive South
Denver, CO 80222
Telephone: (303) 692-2827

You also have the right to contact the OCR regarding concerns about HIPAA, privacy or ADA compliance.

The Office for Civil Rights
Department of Health and Human Services
Room 1426, Federal Office Building
1961 Stout Street
Denver, CO 80294
Telephone: (303) 844-2024/TDD (303)844-3439
Fax: (303) 844-2025

If after speaking with the hospital or system representative you feel your patient concern still remains unresolved, you may contact The Joint Commission:

Division of Accreditation Operations, Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Telephone: 1 (800) 994-6610
Fax: Office of Quality Monitoring (630) 792-4276

The facility will also inform the patient they have the right to file a complaint with the Colorado Board of Medical Examiners, the State Board of Dental Examiners and the Colorado Podiatry Board if you have concerns with your physician, dental or podiatric patient care services, excluding fee disputes.