Important Information

Due to COVID-19 visitor restrictions, we ask that patient's and visitors avoid coming to the facility to request records and go directly through CIOX, our records partner, or utilize the MyHealthOne Portal. All details can be found on this page.

Looking to obtain a copy of your medical records?

Access Your Medical Records Online:

MyHealthOne Portal consolidates many common tasks into one secure, easy-to-use online patient portal. It gives you access to most of your medical records on your desktop computer, laptop, tablet or smartphone 24 hours a day.

Access Patient Portal

For MyHealthOne log in help, please call (855) 422–6625.

*Note that some medical records may not be available in MyHealthOne Portal, please read below for requesting copies of these records if needed.

Request Copies of Your Medical Records

You can obtain a paper copy of your medical records from HealthONE through our records partner CIOX. In order to request your medical record, download and complete a medical records release form, and then send to the address below.

Download Forms

Medical Records Release



Upon completion, send the completed form to:


ATTN: CIOX Release of Information
7300 Beaufont Spring Drive - Boulders VIII- Parallon
Richmond, VA 23225

Phone: (877) 302-7338

Patient fax line: (855) 330-4290

Operating Hours


8:00am – 4:30pm (MST)

*CIOX manages medical record requests for all HealthONE Hospitals

Additional Information

Your medical records request will be filled within 7-10 business days, and we will inform you if we experience an unexpected delay. Records for physician office visits will be handled urgently to ensure continuity of care. *Please note after the request is filled, delivery to your address may vary due to postal delivery times.

If you choose to receive your records by email, you should receive them much sooner.

Fees or charges may apply, but we will notify you of any applicable fees before we process your request.

If you need translation services, please contact your facility Health Information Management (HIM) Department at:

Facility Department Number
North Suburban Medical Center (303) 450-4422
Presbyterian/St. Luke’s Medical Center (720) 754-6050
Rose Medical Center (303) 320-2163
Sky Ridge Medical Center (720) 225-1138, option 5
Spalding Rehabilitation Hospital (303) 363-5182
Swedish Medical Center (303) 788-6075
The Medical Center of Aurora (303) 695-2928

Certified birth and death certificates are processed and purchased through the Colorado Department of Public Health and Environment (CDPHE).

Vital Records Section
4300 Cherry Creek Drive South
Denver, CO 80246-1530

Phone (inquiries only): 303-692-2200


*If you need to contact our facility birth certificate representative, please call the number below for your facility:

Facility Representative
North Suburban Medical Center (303) 450-4428
Presbyterian/St. Luke’s Medical Center (303) 839-7211
Rose Medical Center (303) 320-2663
Sky Ridge Medical Center (720) 225-1141
Swedish Medical Center (303) 788-6503
The Medical Center of Aurora (303) 437-4912

Request for Amendment of the Medical Records

If you would like to make a request to amend your medical records, please complete the Request For Amendment of Health Information Form and mail it to the Facility Privacy Officer in the Health Information Management department at your facility:

Download Forms

Request for amendment of the medical records