Important Information


Due to COVID-19 visitor restrictions, we ask that patient's and visitors avoid coming to the facility to request records and go directly through CIOX, our records partner, or utilize the MyHealthOne Portal. All details can be found on this page.

Our medical records request process ensures your medical records are safely and confidentially maintained, while providing you ready access when you need them. Keep reading to learn more and to download appropriate forms below.

Requesting Your Medical Records

There are a few ways you can request copies of your medical records, depending on the type of information you need.

Online Medical Records:

You can access portions of your electronic medical record online with the MyHealthONE portal. That includes things like your medical history, test results, and immunization records.

MyHealthOne Portal consolidates many common tasks into one secure, easy-to-use online patient portal. It gives you access to most of your medical records on your desktop computer, laptop, tablet or smartphone 24 hours a day.

Access Patient Portal

For MyHealthOne log in help, please call (855) 422–6625.

*Note that some medical records may not be available in MyHealthOne Portal, please read below for requesting copies of these records if needed.


How to Request Your Medical Records:

You can obtain a paper or electronic copy of your medical records from HealthONE through our records partner CIOX Health. In order to request your medical record, download and complete a medical records release form. Upon completion, please choose one of the following options below to submit your request:

Download Forms


Medical Records Release

English

Spanish


*Please allow 7 – 10 business days for your request to be fulfilled. * If you are requesting to have your records delivered electronically, please be sure to indicate this on the form and provide your email address.

Upon completion, send the completed form to:

Mail

CIOX Health – Release of Information
PO Box 290789
Nashville, TN 37229

Patient Requests Fax:
(844) 481-0298

Patient Email: para.richhscroipatient@parallon.com

Customer Support for Patients: (844) 481-0278

Operating Hours

Monday-Friday:

8:00am – 4:30pm (MST)

*CIOX manages medical record requests for all HealthONE Hospitals


Requests from a physician/physician office can be sent by fax:

(678) 325-0359

(678) 325-0357 for STAT/Urgent requests (please indicate STAT/Urgent on the request)

Attorneys or Insurance Fax: (866) 741-4989

Attorneys or Insurance Email: PARA.RICHHSCROIThirdParties@Parallon.com

Customer Support: (877) 302-7338


Additional Information

Translation

If you need translation services, please contact your facility Health Information Management (HIM) Department at:

Facility Department Number
North Suburban Medical Center (303) 450-4422
Presbyterian/St. Luke’s Medical Center (720) 754-6050
Rose Medical Center (303) 320-2163
Sky Ridge Medical Center (720) 225-1138, option 5
Spalding Rehabilitation Hospital (303) 363-5182
Swedish Medical Center (303) 788-6075
The Medical Center of Aurora (303) 695-2928

Certified birth and death certificates are processed and purchased through the Colorado Department of Public Health and Environment (CDPHE).

Vital Records Section
4300 Cherry Creek Drive South
Denver, CO 80246-1530

Phone (inquiries only): 303-692-2200

Email: vital.records@state.co.us

*If you need to contact our facility birth certificate representative, please call the number below for your facility:

Facility Representative
North Suburban Medical Center (303) 450-4428
Presbyterian/St. Luke’s Medical Center (303) 839-7211
Rose Medical Center (303) 320-2663
Sky Ridge Medical Center (720) 225-1141
Swedish Medical Center (303) 788-6503
The Medical Center of Aurora (303) 437-4912

Request for Amendment of the Medical Records

If you would like to make a request to amend your medical records, please complete the Request For Amendment of Health Information Form and mail it to the Facility Privacy Officer in the Health Information Management department at your facility:

Download Forms


Request for amendment of the medical records

English

Spanish