Our medical records request process ensures your medical records are safely and confidentially maintained, while providing you ready access when you need them. Keep reading to learn more and to download appropriate forms below.
Requesting Your Medical Records
There are a few ways you can request copies of your medical records, depending on the type of information you need.
Online Medical Records:
You can access portions of your electronic medical record online with the MyHealthONE portal. That includes things like your medical history, test results, and immunization records.
MyHealthOne Portal consolidates many common tasks into one secure, easy-to-use online patient portal. It gives you access to most of your medical records on your desktop computer, laptop, tablet or smartphone 24 hours a day.
For MyHealthOne log in help, please call (855) 422–6625.
*Note that some medical records may not be available in MyHealthOne Portal, please read below for requesting copies of these records if needed.
How to Request Your Medical Records:
You can obtain a paper or electronic copy of your medical records from HealthONE through our records partner CIOX Health. In order to request your medical record, download and complete a medical records release form. Upon completion, please choose one of the following options below to submit your request:
Upon completion, send the completed form to:
CIOX Health – Release of Information
PO Box 290789
Nashville, TN 37229
Patient Requests Fax:
(844) 481-0298
Patient Email: para.richhscroipatient@parallon.com
Customer Support for Patients: (844) 481-0278
Operating Hours
Monday-Friday:
8:00am – 4:30pm (MST)
*CIOX manages medical record requests for all HealthONE Hospitals
Requests from a physician/physician office can be sent by fax:
(678) 325-0359
(678) 325-0357 for STAT/Urgent requests (please indicate STAT/Urgent on the request)
Attorneys or Insurance Fax: (866) 741-4989
Attorneys or Insurance Email: PARA.RICHHSCROIThirdParties@Parallon.com
Customer Support: (877) 302-7338
Additional Information
Translation
If you need translation services, please contact your facility Health Information Management (HIM) Department at:
| Facility | Department Number |
|---|---|
| North Suburban Medical Center | (303) 450-4422 |
| Presbyterian/St. Luke’s Medical Center | (720) 754-6050 |
| Rose Medical Center | (303) 320-2163 |
| Sky Ridge Medical Center | (720) 225-1138, option 5 |
| Spalding Rehabilitation Hospital | (303) 363-5182 |
| Swedish Medical Center | (303) 788-6075 |
| The Medical Center of Aurora | (303) 695-2928 |
Certified birth and death certificates are processed and purchased through the Colorado Department of Public Health and Environment (CDPHE).
Vital Records Section
4300 Cherry Creek Drive South
Denver, CO 80246-1530
Phone (inquiries only): 303-692-2200
Email: vital.records@state.co.us
*If you need to contact our facility birth certificate representative, please call the number below for your facility:
| Facility | Representative |
|---|---|
| North Suburban Medical Center | (303) 450-4428 |
| Presbyterian/St. Luke’s Medical Center | (303) 839-7211 |
| Rose Medical Center | (303) 320-2663 |
| Sky Ridge Medical Center | (720) 225-1141 |
| Swedish Medical Center | (303) 788-6503 |
| The Medical Center of Aurora | (303) 437-4912 |
Request for Amendment of the Medical Records
If you would like to make a request to amend your medical records, please complete the Request For Amendment of Health Information Form and mail it to the Facility Privacy Officer in the Health Information Management department at your facility: