Looking to obtain a copy of your medical records?
Access Your Medical Records Online:
MyHealthOne Portal consolidates many common tasks into one secure, easy-to-use online patient portal. It gives you access to most of your medical records on your desktop computer, laptop, tablet or smartphone 24 hours a day.
For MyHealthOne log in help, please call (855) 422–6625.
*Note that some medical records may not be available in MyHealthOne Portal, please read below for requesting copies of these records if needed.
Request Copies of Your Medical Records
You can obtain a paper copy of your medical records from HealthONE through our records partner CIOX. In order to request your medical record, download and complete a medical records release form, and then send to the address below.
Upon completion, send the completed form to:
ATTN: CIOX Release of Information
7300 Beaufont Spring Drive - Boulders VIII- Parallon
Richmond, VA 23225
Phone: (877) 302-7338
Patient fax line: (855) 330-4290
Operating Hours
Monday-Friday:
8:00am – 4:30pm (MST)
*CIOX manages medical record requests for all HealthONE Hospitals
Additional Information
Your medical records request will be filled within 7-10 business days, and we will inform you if we experience an unexpected delay. Records for physician office visits will be handled urgently to ensure continuity of care. *Please note after the request is filled, delivery to your address may vary due to postal delivery times.
If you choose to receive your records by email, you should receive them much sooner.
Fees or charges may apply, but we will notify you of any applicable fees before we process your request.
If you need translation services, please contact your facility Health Information Management (HIM) Department at:
| Facility | Department Number |
|---|---|
| North Suburban Medical Center | (303) 450-4422 |
| Presbyterian/St. Luke’s Medical Center | (720) 754-6050 |
| Rose Medical Center | (303) 320-2163 |
| Sky Ridge Medical Center | (720) 225-1138, option 5 |
| Spalding Rehabilitation Hospital | (303) 363-5182 |
| Swedish Medical Center | (303) 788-6075 |
| The Medical Center of Aurora | (303) 695-2928 |
Certified birth and death certificates are processed and purchased through the Colorado Department of Public Health and Environment (CDPHE).
Vital Records Section
4300 Cherry Creek Drive South
Denver, CO 80246-1530
Phone (inquiries only): 303-692-2200
Email: vital.records@state.co.us
*If you need to contact our facility birth certificate representative, please call the number below for your facility:
| Facility | Representative |
|---|---|
| North Suburban Medical Center | (303) 450-4428 |
| Presbyterian/St. Luke’s Medical Center | (303) 839-7211 |
| Rose Medical Center | (303) 320-2663 |
| Sky Ridge Medical Center | (720) 225-1141 |
| Swedish Medical Center | (303) 788-6503 |
| The Medical Center of Aurora | (303) 437-4912 |
Request for Amendment of the Medical Records
If you would like to make a request to amend your medical records, please complete the Request For Amendment of Health Information Form and mail it to the Facility Privacy Officer in the Health Information Management department at your facility: