Patient information

We accept all forms of government insurance from the U.S., Canada and other countries. We also accept Medicare, Medicaid, Civilian Health and Medical Program of the Uniformed Services (CHAMPUS), and workers compensation.

Advance directives are legal documents that allow you to give directions for your future medical care. Advance directives help you protect your right to request or refuse care.

We respect the dignity and pride of each individual we serve. We want our patients to be informed of their rights, responsibilities, and have access to contacts for complaints and grievances.

We offer free, high-speed wireless internet access throughout our hospital and affiliated physician office buildings, to help patients keep up with their emails and browse online. Family members can work remotely while spending more time with their loved ones, as well.

HCA HealthONE Mountain Ridge's campus has FREE parking.

Patient representatives are available to help with any problem that you or your family may have during your hospital stay. Simply ask your nurse or the hospital manager to have a patient representative call you. Or, you can contact the patient representative department directly by calling (303) 450-4457, Monday through Friday from 8:00am to 4:30pm.

At HCA HealthONE Mountain Ridge, case managers are an important part of your care team. Case managers provide:

• Emotional support to individuals and families
• Case coordination, consultation and discharge planning
• Crisis intervention
• Help with adjustment to illness, hospitalization and outpatient care
• Child advocacy and protection
• Referrals for financial problems related to the medical situation
• Information on hospital and community resources

You can contact our case management department at (303) 450-3563.

We care about your physical health as well as your spiritual well-being. The hospital chaplain can help patients or family members deal with fears or concerns about hospitalization, as well as provide emotional and spiritual support. If you would like to have prayer support from our chaplain, prayer partners and spiritual care volunteers, please call our Prayer Request Line at (303) 450-7700. If you would like to visit our chapel, it is located on the 4th floor. Family and friends are welcome.

HCA HealthONE Mountain Ridge offers telephonic interpretation services and a language line for patients who do not speak English. Please ask your nurse if you prefer speaking a language other than English.