Skip to Content

Patient information

We offer a wide range of resources to ensure you get all the information you need to understand and be comfortable with your care.

Information and resources for our patients

At HCA HealthONE Mountain Ridge, patient care is at the center of everything we do. We are dedicated to ensuring you and your visitors feel comfortable and welcome in our facility and with our providers. Our specialty medical and surgical programs are created with you in mind, making sure you receive the exemplary care you deserve.

Online Registration

We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.

We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.

Participating insurance plans

We accept all forms of government insurance from the U.S., Canada and other countries. We also accept Medicare, Medicaid, Civilian Health and Medical Program of the Uniformed Services (CHAMPUS), and workers compensation.

View our participating insurance plans 

Advance care planning

Advance directives are legal documents that allow you to give directions for your future medical care. Advance directives help you protect your right to request or refuse care.

Learn more about advance care planning 

Patient rights and responsibilities

We respect the dignity and pride of each individual we serve. We want our patients to be informed of their rights, responsibilities, and have access to contacts for complaints and grievances.

View your patient rights 

Talk directly to a nurse, any time



Consult-A-Nurse® is a free service that provides you with physician referrals and health information 24/7. Our RNs and referral specialists can help you find a doctor, answer your healthcare questions and register for classes and events.

Patient services and resources

We know that going to the doctor or hospital can be stressful. Our goal is to make you as comfortable with our facilities and services as possible so that you can focus on getting back to health.

Internet access and free Wi-Fi

We offer free, high-speed wireless internet access throughout our hospital and affiliated physician office buildings, to help patients keep up with their emails and browse online. Family members can work remotely while spending more time with their loved ones, as well.

Parking options

HCA HealthONE Mountain Ridge's campus has FREE parking.

Patient representatives

Patient representatives are available to help with any problem that you or your family may have during your hospital stay. Simply ask your nurse or the hospital manager to have a patient representative call you. Or, you can contact the patient representative department directly by calling (303) 450-4457, Monday through Friday from 8:00am to 4:30pm.

Social workers and case managers

At HCA HealthONE Mountain Ridge, case managers are an important part of your care team. Case managers provide:

  • Emotional support to individuals and families
  • Case coordination, consultation and discharge planning
  • Crisis intervention
  • Help with adjustment to illness, hospitalization and outpatient care
  • Child advocacy and protection
  • Referrals for financial problems related to the medical situation
  • Information on hospital and community resources

You can contact our case management department at (303) 450-3563.

Spiritual care

We care about your physical health as well as your spiritual well-being. The hospital chaplain can help patients or family members deal with fears or concerns about hospitalization, as well as provide emotional and spiritual support. If you would like to have prayer support from our chaplain, prayer partners and spiritual care volunteers, please call our Prayer Request Line at (303) 450-7700. If you would like to visit our chapel, it is located on the 4th floor. Family and friends are welcome.

Translation services

HCA HealthONE Mountain Ridge offers telephonic interpretation services and a language line for patients who do not speak English. Please ask your nurse if you prefer speaking a language other than English.

Daisy Award

Thank a nurse who went above and beyond with your care by nominating them for a Daisy Award, a program that celebrates excellence in nursing.

The Healthy Living Blog

Read our blogs to learn about preventive care and ways you can lead a healthier lifestyle.

MyHealthONE is our secure patient portal that allows you to manage all parts of your healthcare easily and securely.

  • View health records — lab results, physician notes, imaging reports and more
  • View your post-visit summary
  • Schedule a follow-up appointment
  • Share your health records with a physician or caregiver
  • And more
Create an account 

Download the MyHealthONE® app on the App Store® or Google Play