FAQs at Sky Ridge

Below are some commonly asked questions from patients and visitors, along with answers.

Medical records are protected by State and National laws and guidelines. The protection of the patient's privacy is demanded in every facet of the records process. Unlawful release of medical records is a Class 5 Felony in Colorado.

Your medical records are not accessible to anyone not directly involved with your care. This is met through routine electronic auditing, careful access assignments and manual review of the record before it is released. Your medical records are released only to those recipients you authorize to receive information.

Hospital staff are trained to maintain the confidentiality and privacy of each patient. Training takes place at orientation for new employees and yearly after that.

Sky Ridge Medical Center has an Information and Security Committee that address the security of your medical record.

View Sky Ridge's Notice of Privacy Practices

Sky Ridge will make every effort to resolve your problem quickly. Your first and most efficient solution is to discuss the issue with your caregiver's immediate supervisor. If this approach is uncomfortable, a Department Director will intercede on your behalf. In addition, our Patient Advocate is available at (720) 225-1285 between 8:30am and 4:30pm Monday through Friday. A Nursing Supervisor may be contacted after hours or on weekends.

If your issue is not resolved to your satisfaction, you may file a complaint in person, by phone or by email to the Colorado Department of Public Health and Environment. Upon request, our Patient Advocate can file a complaint on your behalf.

Colorado Department of Public Health
4300 Cherry Creek Drive South
Denver, CO 80246
Phone: (303) 692-2000
Email: cdphe.information@state.co.us

Additionally, you may contact The Joint Commission by calling 1-800-994-6610 or emailing them at complaint@jointcommission.org.

Bills can be paid online through our Healthcare Payment System.

Sky Ridge Medical Center is a great place to work. Search our available positions on the Careers Page.

Sky Ridge Medical Center has arranged special medical rates with several area hotels.

Your family and friends are welcome to visit as we know that having visitors is an important part of your care. We do not have set visiting hours, but request that your family and friends be sensitive to your recovery needs. In addition, if you have a family pet that you would enjoy having visit you, please discuss this with your nurse.

Parking is available for patients and visitors at Sky Ridge at various locations.

To provide for your spiritual and pastoral needs, chaplains representing many faiths are available. To arrange for a visit with a chaplain or a member of the clergy of a particular faith, please ask your nurse or call our Chaplain at (720) 225-1778 or extension 1778. Your personal clergy are also welcome to visit you.

The Sky Ridge Chapel is located on the first floor of the hospital and can be seen from the Rotunda. It is available to patients, families, visitors and clergy for quiet moments of prayer, meditation and personal reflection. The Chapel is open 24 hours a day.

Sky Ridge offer free wireless Internet access throughout the hospital.